Hetal Shah

Senior Vice President, Operations

Hetal is Cleo’s Senior Vice President of Operations where he leads the strategy and execution of Cleo’s operational teams. He is passionate about driving growth in a business while creating a diverse and inclusive culture where everyone can thrive and succeed. Prior to Cleo, Hetal was the VP, Product and Operations at Postmates by Uber where his team was responsible for the delivery experience for consumers, couriers, and partners. While at Postmates, he helped support a 30x growth in delivery volume requiring his team to quickly grow and scale to meet customer demand while also driving towards profitability. Hetal spent over 12 years at eBay during its growth across Customer Service Product & Technology Solutions.

A husband and father of two amazing independent daughters and a sweet goldendoodle, Hetal cherishes his time with his family and loves home improvement projects. He is known as the neighborhood handyman.