It’s been two months since I started my exciting journey at Cleo, where we’re reimagining how employers can support their employees both at work and at home. My experience up to this point has been everything I expected and more. In the midst of exciting growth at a fast paced company, I wanted to take a moment to sit down and reflect on my experiences so far. Here’s how I’ve spent my early days as Cleo’s Chief Product Officer and what I’ve learned along the way.
The excitement for what we’re building is infectious
I’ve spent a lot of the last two months simply listening. I’ve been listening to our business customers, I’ve been listening to the families using our product, and I’ve been listening to employees. In all of my conversations, the thing that surprised me most was the level of excitement for what we’re building. And I’m right there along with them.
When people ask why I joined Cleo, the answer is simple. As humans, parenting is the biggest responsibility we have, but also something that we have absolutely no training for. There can be a lot of judgement and unsolicited advice, but credible resources and support systems are harder to come by. I joined Cleo because I was thrilled about the prospect of changing this by building something so revolutionary, and it turns out, there are a lot of people who feel the same way.
Cleo is a tight knit family, and I’m proud to be a part of it
People are the most important thing in my life and I believe it’s worth closely considering the people you choose to surround yourself with. During my interview process, I got a sense for the strong relationships within the Cleo organization, but it wasn’t until after I joined that I also realized the Cleo team acts as a family. We’re marching together towards a singular mission with a passion and energy that is hard to come by.
There are so many heart warming stories we have heard from Cleo guides, and each of which brings us closer together as a team. Just last week, we helped a second time parent looking to have a natural midwife birth. Her baby was breech which meant she was finding a hard time to find someone who would support a natural birth. Cleo was able to help her navigate her options and in the end, her baby was delivered successfully and naturally. As a team, we rallied around this moment and recognized the importance of the work we’re doing.
Cleo’s promising product vision and roadmap
As Chief Product Officer, I’m tasked with developing a product vision for the company and identifying where we can evolve and grow to help more families in new ways. This felt like a somewhat easy task when you’re creating something so unique in a space that is so ready for disruption.
My previous experience at Salesforce combined with industry research and feedback from customers sparked an idea. Cleo should evolve into a one-stop-shop for all of a person’s needs as they’re starting a family. Just as Salesforce is a platform for everything pertaining to customer relationships, we’d like to be a platform for working parents & all benefits families have available.
As a part of that, one of the things I’ve begun thinking more about is how we can provide targeted content and information to employees. Meaning, how we can surface up what you want, when you need it. This level of personalization requires creative new technologies and innovation. It’s challenges like this that get me excited about working at Cleo.
Stay tuned as I roll out some of my first new product features and updates as Cleo’s Chief Product Officer. We’ve just begun on this exciting journey to provide better support for working parents across the globe, and so expect new exciting updates from us soon.