Proactive care and support for Medicare Advantage members and their families.
Cleo’s caregiving support reduces costs, improves Star Ratings, keeps care in-network, and increases utilization of existing benefits and programs.
A member and caregiver-centered care model for Medicare Advantage
70%
of older adults are in need of caregiving support
80%
of home care is provided by unpaid caregivers, including emotional, financial, social, and other services
68%
of Americans face at least one challenge related to social factors
Cleo is the only end-to-end caregiver support solution available today
Global care network
Specialized care teams provide 1:1 culturally concordant support to address the complete spectrum of family needs
Outcome-driven LifePathsSM
Powered by predictive and prescriptive insights, Cleo’s LifePathsSM recommend next best actions to improve care
Personalized experience
Cleo delivers a highly personalized, curated, and omnichannel member experience focused on end-to-end support
Proactive Risk Identification
Cleo leverages risk assessments for the entire population, not just highest-acuity cases, to proactively identify high-risk members, such as fall risk, social isolation, and others.
Improved health outcomes via unlimited human and digital support
Engagement with dedicated 1:1 Cleo Guides, Specialist group coaching, and digital Support Plans drives improved outcomes, such as emotional wellness, to decrease medical spend.
Seamless navigation to plan programs and benefits
Cleo simplifies access and education of plan programs and benefits through one centralized benefits hub within the app, providing risk data and referrals back to the plan.
In-network, enhanced care coordination
Reduce out-of-network spend and increase health plan clinical program utilization through support in finding quality care, in-network providers, and community resources.
Cleo's family support drives real outcomes
79%
of members report improved mental health in 6 weeks
63%
of high-risk members report an improvement in overall health
74
Member Net Promoter Score (NPS)
MEMBER QUOTE
"Cleo saves me so much mental energy and understands that me being a caregiver affects my health, too."
Cleo member