Benny is 76 years old and has advanced diabetes. He struggles to keep his diabetes under control, has been referred to a dietitian for weight management, and has ongoing wound care needs.
Benny is connected to Cleo from his Medicare plan’s case manager. He schedules time to talk to his Guide. On this first call, Benny and his Cleo Guide review all of the referrals and recommendations from his primary care provider.
With this information in hand, Benny’s Guide is ready to take action.
Benny’s Guide works with the Care Activity Team to find and schedule an appointment with an in-network dietitian. The team researches and vets available dietitians and evaluates them for quality, availability, and cost. Once they have a shortlist, the team interviews several dietitians and facilitates virtual meetings so Benny can make an informed choice, ultimately advising him on one that fits his needs.
Benny joins an expert-led peer support group for older adults with diabetes. In this group he learns about wound care, healthy eating, and ways to stay active.
In this class led by Cleo’s Chronic Conditions Specialists, Benny:
Benny leaves the group with strategies for coping with change and maintaining a sense of normalcy with diabetes.
Cleo knows that social isolation is a major issue for the aging population. Cleo administers a regular PHQ-4 to monitor Benny’s emotional wellness and helps him find a local bird watching group to stay connected to his community and explore one of his passions.
With no family close by or local support, Benny struggles to get things done around the house. Cleo alleviates this strain by:
Benny’s Guide continues to work with his Medicare case manager as new concerns arise. Through the creation of a wellness plan and regular check-ins, Benny is more capable of taking on these challenges himself and continues to utilize Cleo to meet his needs.
Thanks to Cleo’s support, Benny’s diabetes is now under control and his overall health has improved, helping him avoid visits to urgent care. Benny’s emotional wellness has also vastly improved, leaving him with more time to focus on family, friends, and interests.
Get in touch for more details about how Cleo can help at every stage of life.