How Cleo helped a top SaaS company
INTRO
A powerful solution to a silent struggle
Most caregivers at work don’t raise their hands when they’re struggling. But the signs are there: rising burnout, reduced productivity, and an increase in leaves of absence.
The real challenge is that employers—especially global ones—can’t always see it coming.
A top SaaS company partnered with Cleo to change that.
The result? A 67.2% improvement in mental health scores for high-risk employees.
The hidden cost of caregiver burnout
This SaaS company has more than 70,000 employees across 66 office locations around the globe. A majority of employees are caring for young children, teens, aging parents—or all simultaneously.
How is it possible to tell who is on the brink of burnout, and get those employees proactive support before it’s too late?
The global SaaS company saw similar challenges to other employers:
- Employees often don’t speak up about their caregiving struggles.
- Even when they do, the support often arrives too late—or isn’t personalized.
- Traditional programs miss the people who need help most, as burnout often is a compilation of various stressors and not a single episodic need.
The stakes are high: lost productivity, disengagement, and higher healthcare costs are at risk. What’s needed is early detection, actionable insights, and scalable support.
A smarter way to spot and support at-risk employees
The SaaS company needed a way to support their parenting and caregiving employees, especially given that one of their core values is innovation—they strive to find creative solutions to address complex challenges to drive positive change.
Enter Cleo’s PHQ-4 screening, a clinically validated, 4-question tool embedded seamlessly in the Cleo app. Every member is offered the quick mental health screen as part of their regular Cleo journey—no extra steps, no pressure.
Here's how it works:
Privacy first: Cleo is HIPAA-certified, ensuring full confidentiality.
Actionable next steps: When someone scores high-risk, Cleo doesn’t wait. Members receive personalized follow-up, coaching, and content to support them right away.
Support for every life stage: Cleo meets each member where they are. Most engage for specific guidance—and discover vital mental health support in the process.
THE RESULT
A massive improvement in employees’ mental health
Of 2,000+ company members screened by Cleo, 50% (1,024) were identified as high risk for anxiety or depression.
After engaging with Cleo, the SaaS company saw:
- 67.2% improvement of mental health, the highest across Cleo’s global clients
- 57.9% improvement by parents of teens and young children, reinforcing how Cleo addresses complex caregiving stressors
- 55.6% improvement by employees in India, the strongest improvement globally outside of the U.S.
STATS AT A GLANCECleo drove:
This wasn’t passive participation—it was deep engagement:
82% completed at least one coaching session
69% met with a specialist
35% joined group sessions
53% were referred to a mental health benefit, and 40% to a coaching program
91% engaged with Cleo’s digital tools
47 messages exchanged with their dedicated Cleo Guide, on average
6.4 sessions per member, on average
Top areas of support: emotional wellness, sleep, and child and adolescent development
CUSTOMER QUOTE
"The beauty of Cleo is its agility. It allows our employees to access the right resources when they need them the most. We’ve seen incredible engagement as a result."- SaaS company HR leader
WHY THIS MATTERS
50% of Cleo members across all employers score “high-risk” on initial PHQ-4 screening, which means their mental health is in jeopardy.
Without early intervention, these employees are more likely to disengage, burn out, or leave temporarily or permanently.
Cleo turns quiet suffering into measurable improvement—with clear ROI for employers.
Ready to change the mental health trajectory of your workforce?
Support your people. Prove the impact. Let Cleo help you do both.
Contact Cleo today