A global, end-to-end caregiving solution that drives measurable outcomes
A leading travel company supports over 17,000 employees around the world. With teams spread across 10 countries in LATAM, EMEA, APAC, and AMER—and a workforce spanning every life stage—the company needed a benefits partner who could do more than provide point solutions. They needed a partner who could support employees through everything.
Enter Cleo.
By offering Cleo’s full end-to-end platform, the company delivered personalized, culturally relevant support for every caregiving journey—from planning a family to parenting, aging care, and beyond. The result? Not just sky-high engagement (97%)—but real improvements in employee health, mental wellbeing, and resource utilization.
Global scale. Complex needs. Uneven engagement.
Like many global employers, this company faced three key challenges when it came to employee health and caregiving support:
- Fragmented resources: Different regions had different benefits—and employees didn’t always know where to start.
- Inconsistent engagement: Even with robust programs, many employees weren’t tapping into the support available.
- Unmanaged risk: High-stress life stages—like becoming a parent, supporting aging parents, or navigating illness—were taking a toll, especially for caregivers who often deprioritized their own health.
They needed a single solution that could meet every employee where they were—and move the needle on real health outcomes.
THE SOLUTION
A full-spectrum care platform that works around the world
The company rolled out Cleo as a global, end-to-end caregiving benefit, covering every life stage and operating seamlessly in 10 countries. Cleo’s model combines proactive coaching with personalized content and smart care navigation to meet each employee’s unique needs.
Here’s how Cleo delivered value across the globe:
- Culturally attuned coaching: Cleo’s in-country experts provided support in local languages and contexts—ensuring relevance and trust in LATAM, EMEA, APAC, and the Americas.
- Comprehensive life-stage support: From fertility to eldercare, Cleo guided employees and their families through complex transitions—helping them stay healthy, informed, and connected.
- Proactive mental health navigation: Cleo identified moments of stress or risk early—and provided warm referrals to the company’s own mental health resources.
- Data-driven care: Every Cleo member’s health is assessed by a Family Health Index (FHI) score, with ongoing assessments that trigger targeted support and measure progress over time.
71% improvement in health for high-risk employees
The results from the organization’s global Cleo rollout were not just impressive—they were transformative:
- – 71% of high-risk Cleo members improved their Family Health Index score at rescreen, showing measurable gains in physical, mental, and emotional wellbeing.
- – 70% of all employees saw improved mental health, thanks to Cleo’s proactive coaching and warm handoffs to the right care.
- – 44% of Cleo’s benefit referrals were to mental health resources, helping the company drive meaningful utilization of their existing programs.
- – 85% of employees engaged with Cleo, demonstrating not just outstanding adoption, but ongoing connection with a trusted source of care.
"Muchisimas gracias por al seguimiento. La verdad, no puedo agradecerte suficiente el apoyo que me das en todo el proceso, y lo segura que me siento gracias a confirmar y compartir contigo. Hablamos a final de mes. Un abrazo. (Thank you so much for the follow up. I really can't thank you enough for the support you give me throughout the process, and how secure I feel thanks to being able to confirm and share with you. Talk to you at the end of the month. Hugs.)"— Global Cleo member
WHY THIS MATTERS
Global employees need global support. Cleo delivers.
Caregiving looks different in every country. So does mental health stigma, benefit availability, and family structure. Cleo bridges those gaps—by pairing in-country expertise with whole-family care and personalized navigation.
For this global employer, Cleo delivered on every front: improved health outcomes, higher mental health engagement, and more efficient use of existing resources.
Want to support your workforce—everywhere, through everything?
Cleo is your global partner in family health, caregiving, and care navigation.
Let Cleo Help You Today