Personalized, proactive mental health support that delivers measurable improvement for working parents and caregivers
Many employees wrestling with anxiety and depression don’t feel comfortable speaking up. But the signs are there: dips in engagement, reduced focus, and increased absenteeism. The real challenge? Employers can’t always see who is struggling or know which benefits will truly make an impact.
This leading technology company partnered with Cleo to change that. The result? 50% of their high-risk employees showed measurable improvement in their mental health after engaging with Cleo Guides.
A need for proactive support to demonstrate impact
As part of its commitment to holistic wellbeing, the organization recognized a growing need for more effective mental health support, particularly for its population of working parents and caregivers navigating unique stressors. While the company offered a robust benefits package, they faced three core challenges:
- High initial risk: A significant portion of employees were struggling. Initial screenings by Cleo revealed that 51.6% of this employer’s members scored in a higher-risk category on the Patient Health Questionnaire-4 (PHQ4), a validated screening tool for anxiety and depression.
- Need for proactive support: The company needed a way to not just offer resources, but to proactively identify, engage, and guide employees toward better mental health.
- Demonstrating impact: Leadership needed to see that their investments were leading to tangible improvements in employee well-being, not just passive program enrollment.
THE SOLUTION
Addressing the root of mental health challenges
With Cleo, employees gained a trusted partner for their wellness journey with support that addresses a root cause of mental health challenges and stress for many: parenting and caregiving. Members were matched with Cleo Guides who provided 1:1 coaching, evidence-based resources, and continuous support through sessions and messaging. The data revealed a strong connection between this active engagement and positive health outcomes.
- Targeted improvement: 50% of members who initially scored at a higher risk showed marked improvement in their mental health scores after engaging with Cleo.
- Specialist engagement drives results: Expert guidance was a key factor in recovery. 58.3% of members who improved had engaged with a specialist, compared to only 43.4% of those who did not.
- The power of multiple touchpoints: The analysis revealed a moderate positive correlation (0.468) between the number of sessions and mental health improvement. There was a notable jump in effectiveness for members who attended 2 sessions, who saw a 64.3% improvement rate. This suggests that engaging in 2-3 sessions is a critical threshold for achieving a positive outcome, though other factors of engagement also play an important role.
- Active communication is key: The members who improved were significantly more engaged across all channels. This improved group sent approximately 44% more messages (19.7 vs. 13.7) and participated in double the number of sessions (0.8 vs. 0.4) than the rest of the members. While the difference in messaging rates was not statistically significant (p-value = 0.415), the trend highlights a clear pattern of higher engagement among those who had marked improvement in their mental health scores.
Proactive, guided support that works
The partnership with Cleo provided this tech leader with definitive proof that proactive, guided support works. Employees who actively engaged with their Cleo Guides—through both scheduled sessions and consistent messaging—were significantly more likely to see measurable improvements in their mental health. In particular, engaging in just a couple of sessions marked a critical turning point for many on their path to recovery. The program successfully moved the needle for half of the at-risk population, demonstrating the power of personalized, expert-led care.
WHY THIS MATTERS
Supporting employee mental health isn’t just about offering benefits—it’s about driving real outcomes. This leading tech company understood that proactive, guided support is critical for a workforce facing the complex challenges of modern life.
Their partnership with Cleo demonstrates that when employees are given accessible, expert guidance, they not only engage with it but see tangible improvements in their mental well-being. This proves that investing in personalized mental health support, especially for parents and caregivers, is a powerful strategy for building a healthier, more resilient workforce.
Ready to provide mental health support that delivers measurable results?
Cleo is your partner in building a healthier, more connected workforce.
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