Cleo’s integrated care coordination and family caregiving support is a natural fit for Medicare Advantage members.

Whole-family health care is essential for wraparound Medicare Advantage member support.

Today, 40% of the U.S. population is caregiving for an adult loved one, and by 2030, approximately one in five Americans will be 65 years old or older, representing 20% of the total population. With the U.S.’s rapidly-aging society comes the rising prevalence of disease and the need for expert support to ensure caregivers, their family members and the individuals themselves have access to care, understand how to practically manage chronic conditions, and are supported in managing their health.

Cleo’s proactive care model — particularly focused on expertise in eldercare issues such as chronic condition management, Alzheimer’s disease and dementia care, and end-of-life care — is a natural fit for the Medicare Advantage market, where Cleo proactively identifies risk factors related to physical and emotional wellbeing, social wellbeing, and health-related social factors to mitigate their effects.

As such, we’re is proud to announce that we’re partnering with Sonder Health Plans, a Georgia-based health plan provider and one of the fastest-growing Medicare Advantage brands in the market, to support Medicare Advantage members. Through this collaboration, we’ll provide comprehensive case management extension services (including virtual coaching and care coordination), family caregiving support, and assistance in achieving Star Rating System outcomes that are critical to the care and satisfaction of Sonder Health members.

As part of the partnership, Cleo will deliver our proven model of integrated care to Sonder Health’s Medicare Advantage members, enhancing the management of chronic conditions, addressing health-related social needs, and navigating members to high-quality care. Cleo’s support will contribute to improving key outcomes within the Medicare Star Rating System, including:

• Improving Member Physical and Mental Health: Cleo will help ensure that members receive tailored care plans that address both physical and mental health needs, supporting overall well-being
• Addressing Disparities in Care: The partnership will focus on closing gaps in care that disproportionately affect vulnerable populations, helping to ensure equity in health outcomes.
• Navigating to High-Quality Care: Cleo will help Sonder Health members access the best providers and services, streamlining care coordination and improving overall satisfaction.
• Closing Gaps in Health-Related Social Needs: Cleo’s team will work closely with Sonder Health to identify and address non-medical needs that can impact health, such as transportation, food insecurity, and housing.
• Supporting Whole Family Health: Cleo will support family caregivers to positively influence member outcomes, by improving adherence, reducing readmission rates, and ensuring that the member is guided to the right care at the right time.

 

Cleo’s comprehensive approach to care integrates advanced analytics, curated digital pathways, and access to a team of expert allied health professionals to manage and improve the health of members, particularly those with complex needs. This partnership is expected to yield significant benefits for Sonder Health’s members, from improved health outcomes to enhanced satisfaction with their care.

This new partnership reflects a growing trend in healthcare where enhanced care coordination and family-centered care are becoming an essential part of improving care, reducing costs, and achieving better overall outcomes for complex patient populations.

Learn more about the value Cleo can bring to Medicare Advantage Plans.