Why a caregiving concierge benefit is the missing piece of your employee productivity strategy

When life gets complicated at home, standard benefits packages often fail the people who need them most. Giving employees a portal to search through a massive list of care providers sounds good on paper, but it leaves them stuck doing all the heavy lifting during their working hours.

To keep your best talent focused, supported, and on your team, it’s time to move past static directories and give them real-life, hands-on help.

From endless searching to real relief

Most traditional benefits platforms operate like glorified phone books. They give employees a link, wish them luck, and send them on their way to do their own research and vetting.

That means your employees spend hours during the workday cold-calling local providers, checking insurance coverage, and digging through unvetted search results. They have to do this during work hours because the businesses and organizations they’re contacting hold 9-5 hours as well. This hidden drain on their time and energy quickly leads to stress, burnout, missed work, and even resignation.

A caregiving concierge fixes this. Instead of handing an overwhelmed parent or a caregiver caring for an aging parent a long list of phone numbers, a concierge team steps in and handles the logistics for them.

The hidden drag on workplace productivity

When family challenges spill into the workday, the impact on your business is immediate:

• 60% of working caregivers experience direct disruptions to their work hours
• 80% admit that caregiving takes a toll on their productivity—yet fewer than 1 in 4 employers realize how much it affects job performance
• 1 in 3 full-time employees have felt forced to leave a job entirely because of their caregiving responsibilities

When family logistics spiral, companies can face sudden absences, distracted employees, and high turnover.

How real care coordination works

The best support is a dedicated team that steps up to handle the research, phone calls, and planning for every major stage of life.

That’s where Cleo’s Care Activity Team comes in. Working side-by-side with a member’s dedicated Cleo Guide, our team gets to know each family’s unique situation.

Instead of giving employees another app to manage, we handle the legwork for them through three straightforward steps:

1. Thorough research: We search for and vet local childcare centers, eldercare options, or specialized providers that match the family’s specific needs.
2. Clear recommendations: We deliver a curated summary right in the app with verified pricing, current availability, and interview tips.
3. Hands-on support: We help families prep for meetings as well as navigate their benefits so they can make confident decisions without the stress.

Whether an employee needs specialized memory care for an aging parent or a culturally aligned doula, we take care of the endless phone calls and paperwork so they don’t have to.

Protecting your people—and your bottom line

When you save employees from losing dozens of hours to caregiving research, they can stay present, engaged, and focused on their work.

The impact is clear:

• 84% of Cleo members say the service saved them critical time
• 64% reclaimed 9 or more hours of their week
• Companies who partner with Cleo can expect to see an average 3x ROI—backed by a performance guarantee

By turning a stressful, time-consuming burden into a seamless support system, you empower your workforce to thrive while delivering measurable value back to your business.